Schedule: Monday to Friday (8:00am – 4:30pm)
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan
In collaboration with Venice Family Clinic and the Health Homes Program, the Housing Navigator field base program is responsible for efficiently navigating individuals in need of housing, through the housing process. As a member of a multi-person Housing Navigation team co –located at VFC as well as The People Concern, the Housing Navigator must thrive in a fast paced, group-oriented setting, and enjoy working ‘in the field’ with clients in an array of both public and private agencies. Importantly, the Housing Navigator must possess a working knowledge of the myriad subsidies available as well as alternative housing options, and must be able to assist the Program Manager in determining client eligibility for these subsidies according to the complex matrix of HUD, local Housing Authority, and unit-specific regulations. The Housing Navigator is responsible for preparing housing applications with a strong focus on attention to detail, and is accountable to the Program Manager for the timely processing of any documentation submitted to the Housing Authority, Permanent Supportive Housing providers, or private landlords on behalf of their program-enrolled clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Carry a case load of 20 clients to prepare and ensure that their housing matches are successful, as signified by the signing of a lease.
- Maintain up to date, accurate, and complete data and progress notes, records, and communication logs regarding referrals, housing applications, and coordination with outside partners and as required by the project and its funding sources
- Develop a housing support crisis plan that includes prevention and early intervention services.
- Collaborate in weekly meetings with VFC Health Homes Program staff to ensure program success.
- Develop individualized case plans with measurable goals and objectives to assist participants in achieving their desired outcomes
- Assess clients’ legal, financial, social, medical, and psychological needs as related to their housing search
- Assess clients’ eligibility for public assistance; provide referrals and advocacy to access those benefits
- Work cooperatively and cohesively with CES Matcher, CES Coordination Team and Outreach Teams throughout Service Planning Area 5 (West Los Angeles)
- Perform housing location duties for clients matched to scattered site housing resources
- Provide transportation to clients as needed
- In coordination with the Housing Navigation team Program Manager, mediate conflicts between clients and property management and/or private landlords to promote a smooth match-to-lease-up process
- Implement and consistently practices harm reduction, trauma informed care, housing first and integrated care interventions
- Able to serve a diverse vulnerable client populations and communicate effectively in a culturally competent manner
- Establish and maintain a positive and effective working relationship with PSH lease-up staff and property management and agency colleagues to promote seamless delivery of services to members
- Maintain a current, thorough knowledge of Housing Resources and various subsidy types inclusive of Permanent Supportive Housing providers in our community
- Advocate on behalf of clients to law enforcement, government agencies, social service agencies, educational institutions, medical and legal professionals, and others to ensure equitable access to housing
- Develop effective, trusting relationships with program participants
- Network and collaborate with community based organizations to obtain referrals and ensure contractual capacity is met
- Establish and maintain effective working relationships with HACLA, HACOLA, DHS, DMH, and other community housing resource providers
- Ensure all paperwork and data collection for clients is complete, timely, accurate, and current in agency records, member charts and electronic databases
- Attend and participate in supervision, staff meetings, trainings, conferences, workshops, and special projects to promote professional development
- Assists the Housing Navigation Program Manager with integrating housing services across the agency and works on multiple housing projects as needed
- Bachelor’s degree or minimum two years’ case management experience working with homeless individuals living with mental illness and/or substance abuse disorders
- Knowledge of HUD guidelines as they relate to client housing resource eligibility
- Knowledge of social service providers and programs, and of local and federal government benefits and entitlements
- Able to work in a high tolerance Harm Reduction model with Members who have multiple barriers
- Able to evaluate data/information and make decisions quickly that are in alignment with the agency’s established policies, procedures, and guidelines
- Detail oriented with strong time management, organizational, written and verbal communication skills
- Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs
- Solution focus and self-starter with strong ability to work independent.
- Willing to adjust to changes with limited notice
- Experience working in a community-based setting and as part of a team
- Skilled in non-violent crisis intervention
- Able to obtain and maintain CPR/1st Aid certification
- Current, valid California Driver’s License with an acceptable driving record and reliable vehicle
- Minimum 30 WPM typing speed preferred
- Bilingual- Spanish speaking preferred