Schedule: Monday to Friday (8:00am – 4:30pm)

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan

SUMMARY

Under the supervision of the Program Manager, the Housing Navigator is responsible for efficiently assisting individuals matched to housing resources, either by the CES Matcher or connected to housing resources outside the CES, navigate through the process of getting into permanent housing. As a member of a multi-person Outreach team, housed within the Turning Point Outreach department, the Housing Navigator must thrive in a fast paced, group-oriented setting, and enjoy working ‘in the field’ with clients in an array of both public and private agencies. Importantly, the Housing Navigator must possess the ability to develop relationships with clients, housing departments inside and outside of the agency, outside organizations, landlords and property managers, and the Housing Authorities, to support the client’s process of locating and obtaining permanent housing. The Housing Navigator must possess a working knowledge of the myriad subsidies available through CES, as well as alternative venues for housing, and must be able to assist the Program Manager in determining client eligibility for these subsidies according to the complex matrix of HUD, local Housing Authority, and unit-specific regulations. The Housing Navigator is responsible for preparing housing applications with a strong focus on attention to detail, and is accountable to the Program Manager for the timely processing of any documentation submitted to the Housing Authority, Permanent Supportive Housing providers, or private landlords on behalf of their program-enrolled clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Carry a case load of 25-30 Malibu clients matched to Permanent Supportive Housing and ensure that that their housing matches are successful, as signified by the signing of a lease.
2. Maintain up to date, accurate, and complete data and progress notes, records, and communication logs regarding referrals, housing applications, and coordination with inside and outside partners and as required by the project and its funding sources
3. Develop individualized case plans with measurable goals and objectives to assist participants in achieving their desired outcomes
4. Assess clients’ legal, financial, social, medical, and psychological needs as related to their housing search
5. Assess clients’ eligibility for public assistance; provide referrals and advocacy to access those benefits
6. Work cooperatively and cohesively with CES Matcher and CES Coordination Team and the Malibu Outreach Team
7. Perform housing location duties for clients matched to scattered site housing resources
8. Provide transportation to clients if needed
9. In coordination with the Program Manager, mediate conflicts between clients and property management and/or private landlords to promote a smooth match-to-lease-up process
10. Implement and consistently practices harm reduction, trauma informed care, housing first and integrated care interventions
11. Able to serve a diverse vulnerable client populations and communicate effectively in a culturally competent manner
12. Establish and maintain a positive and effective working relationship with PSH lease-up staff and property management and agency colleagues to promote seamless delivery of services to members
13. Maintain a current, thorough knowledge of Housing Resources and the various subsidy types
14. Maintain a current, thorough knowledge of community Permanent Supportive Housing providers
15. Advocate on behalf of clients to law enforcement, government agencies, social service agencies, educational institutions, medical and legal professionals, and others to ensure equitable access to housing
16. Develop effective, trusting relationships with members
17. Networks and collaborates with community based organizations to obtain referrals and ensure contractual capacity is met
18. Establish and maintain effective working relationships with HACLA, HACOLA, DHS, DMH, and other community housing resource providers
19. Ensure all paperwork and data collection for clients is complete, timely, accurate, and current in agency records, member charts and electronic databases
20. Attends and participates in supervision, staff meetings, trainings, conferences, workshops, and special projects to promote professional development
21. Models The People Concern approach, mission and core values in all communication, correspondence, community events, coalitions and advocacy efforts.
22. Reports to work on time and maintains reliable and regular attendance
23. Assists the Program Manager with integrating housing services across the agency and works on multiply housing projects as needed
24. Other duties as assigned

QUALIFICATIONS

• High School diploma or GED and minimum one year case management experience working with homeless individuals living with mental illness and/or substance abuse disorders
• Knowledge of HUD guidelines as they relate to client housing resource eligibility
• Knowledge of social service providers and programs, and of local and federal government benefits and entitlements
• Able to work in a high tolerance Harm Reduction model with Members who have multiple barriers
• Able to evaluate data/information and make decisions quickly that are in alignment with the agency’s established policies, procedures, and guidelines
• Detail oriented with strong time management, organizational, written and verbal communication skills
• Computer literate; able to perform web-based housing searches and effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs
• Solution focus and self-starter with strong ability to work independent.
• Willing to adjust to changes with limited notice
• Experience working in a community-based setting and as part of a team
• Skilled in non-violent crisis intervention
• Able to obtain and maintain CPR/1st Aid certification
• Current, valid California Driver’s License with an acceptable driving record and reliable vehicle
• Real Estate or Property Management experience preferred
• Bilingual- Spanish speaking preferred