Schedule: Monday – Friday (8:30am – 5:00pm)

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under the supervision of the Program Manager, the Case Manager is responsible:

• Provide crisis intervention, case management, and follow-up services to homeless individuals
• Provide information, referral services, and advocacy to support clients in achieving their goals
• Develop effective, trusting relationships with clients using a client-centered approach using best practices that include motivational interviewing, harm reduction, Trauma-Informed Care and housing first
• Perform a comprehensive needs assessment (screening and intake) for all case managed clients, and develop a plan that is based on client’s needs, issues and goals
• Maintain accurate documentation of client information (intake, referrals, progress notes, service delivery, etc.)
• Maintain accurate client records and statistical data (manually and via computerized database system)
• Educate community members (and potential clients) about Access Center services and the issues faced by the population served
• Participate in on-going self-evaluation, program evaluation, and development/modification
• Participate in all case file, staff meetings, training, and retreats
• Communicate effectively and promptly with the management team, peers, collaborators, and clients
• Report to work as scheduled
• Other duties as assigned

QUALIFICATIONS

• BA or equivalent 1-year work experience preferred
• Demonstrated knowledge of issues faced by population served (homelessness, mental illness, substance abuse, medical issues, domestic violence, etc.)
• Knowledge and experience working with the homeless population.
• Knowledge of social services agencies and community resources
• Able to work in a high tolerance Harm Reduction model with members who have multiple barriers
• Ability to self-motivate, learn quickly, work effectively with a wide range of constituencies and be flexible in a fast-paced environment
• Experience working in a community-based setting and as part of a team
• Committed to improving the community through empowerment and dignity
• Skilled in non-violent crisis intervention
• Computer literate; able to use computerized database system for client file management and knowledge of Microsoft Word, Outlook, and Excel
• Current, valid California Driver’s License with an acceptable driving record, reliable vehicle, and comfortable driving/transporting clients in agency van.
• Able to provide cleared TB test & pass a criminal background check