Jobs

Business Transformation – Fraud (PH-BGC Office)

Posted on: September 19, 2020 Apply Now
Expires March 24, 2021

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

  • Monitor, analyze and propose improvements to fraud detection processes and prevention policies
  • Lead the design and development of new techniques to detect and prevent behaviors impacting trust of Shopee platform
  • Drive efficiency, quality and standardization in local ops teams’ processes
  • Continuously scan/ monitor for new fraud trends and modus operandi
  • Streamline and standardize SOP for relevancy and currency in face of evolving trends
  • Research internal and external data to identify risky behaviours and create strategies to minimize fraud
  • Develop and maintain machine learning models to detect fraud
  • Report periodically to management in a clear and concise manner

Requirements:

  • Experience in ecommerce fraud, credit card fraud, account take-over and risk management
  • 4-5 years total work experience with 2-3 years project management experience in top consulting firms or leading corporations
  • Master’s degree in Business Administration (MBA) is an advantage
  • Excellent communication skills – able to communicate clearly and concisely
  • Knowledge of general business processes and organizational frameworks, such as goals, strategy, culture, and structure
  • Ability to develop strong relationships within the company and with third parties
  • Ability to demonstrate a high level of verbal and written English

– Virtual interviews will be conducted in place of physical interviews for applicants outside of Philippines.

– Remuneration: competitive, meets national minimum wage legislation

– Successful applicants based in other parts of Southeast Asia and Taiwan may be arranged to work temporarily from one of our local offices

Apply Now