Mosyle Corporation has set out to completely redefine the way mobile devices are used throughout the entire learning community – both in and out of the classroom. Being a part of Mosyle Corp. provides you with the opportunity to help solve the most important challenges in education while gaining experience in a fast-paced startup environment that’s fun, collaborative and innovative. We are looking for smart, creative individuals who posses a growth mindset and are passionate about education.
IN THIS ROLE, YOU WILL: We believe in order to offer the best experience with technology and Mosyle Manager, we must first understand the needs and challenges of our customers. Technical Support Specialists are key members of our support team and serve as partners and general advisors to our customers.
WHAT YOU’LL BE DOING: Provide support and troubleshooting through multiple channels (phone, e-mail, web-based ticketing system, and Help Center content) and investigate, test, and resolvetechnical support issues, as well as communicate and support feature updates and developments.
TO BE SUCCESSFUL, YOU SHOULD HAVE: Aptitude for working with technology, including mobile devices. Strong verbal and written communication skills and interpersonal skills. Ability to excel in a fast-paced, agile environment where critical/creative thinking and strong problem solving skills are required. Ability to work and collaborate with cross-functional teams. Customer support/service experience and knowledge of customer service principles and practices (including proper phone etiquette). Entry-level knowledge of MDM solutions, relevant software computer applications and equipment. Ability to establish priorities, work independently, and proceed with minimal supervision. Ability to think quickly, communicate positively (even when sharing bad news), work proactively, and readily embrace change.
REQUIRED QUALIFICATIONS: High School diploma – college courses/degree in Computer Science/Technology preferred. K12 Education IT experience. Experience providing support to the education sector is preferred. Knowledge of education technology deployments is desired. One to two years related experience or equivalent combination of education and experience.
PREFERRED QUALIFICATION: Bilingual (English & Spanish – preferred). There is a possibility of extensive telephone and computer work requiring prolonged periods of sitting, hearing, seeing, and writing.
Experience with Apple products.
*opportunities for growth available for advanced Mac management and deployment skills*
*this is an ongoing hiring process as positions are becoming available every few weeks*
*Depending on openings shifts are 10AM – 6PM or 12PM – 8PM, Monday – Friday*
- We are now offering remote work positions within the State of Florida – If offered a position, candidates must reside in Florida or be willing to move and reside within the State of Florida at the time of starting the position.
Mosyle Corporation is an equal employment opportunity/affirmative action employer