Job Title: Employment and Housing Case Manager (Pasco)
Department: Case Management Services
Reports To: Supervisor of Case Management- Pasco
Status: Non Exempt
Job Functions: This Position Provides Intensive Housing and Employment Case Management to Families that are being serviced through Residential Program
1. Conduct housing assessments of all clients entering the Pasco Residential Program to address housing barriers and needs.
2. Employment Assessment of all clients entering the Pasco Residential Program seeking employment by identifying their knowledge skills, abilities and needs. Ensures assessments of client’s education, work experience, skills, abilities, qualifications, and job interest; assesses client readiness for job referral, classroom training, on-the-job training, and support services; attempts to match clients with available employment, or other opportunities/services.
3. Coordinates and manages a full array of employment services including, employment assessment, vocational assessment, job readiness skill-building, guidance, job placement, mentorship and follow up with collaboration with County, Connections Job Development Programs and Career Source.
4. Works with Client Care team to assist clients moving into non-Ministries housing in the community. Performs client assessments to determine services and resources available to meet client needs. Refers clients to appropriate services based on their needs.
5. Keep detailed records of every case, home visit, referral and contacts with resources on client’s behalf. Ensure that records, reports, and documentation are created promptly. Safeguards client confidentiality, and ensures that all records are accurate and objective.
6. Works as a partner with Pasco County Homeless Coalition and Connections Job Development Programs and attends all partner meetings. Assists in the development and administration of the community housing program and rapid re-housing program. Maintains and updates all community housing and rapid re-housing materials and forms as needed.
7. Cultivates relationships with landlord and utility providers. Acts as a liaison between clients and landlords.
8. Generates and compiles client outcomes and reports within Service Point and Excel for reporting to funders for program.
9. Provides training to Interns ensuring that proper case management guidelines are being followed.
10. Visit and meet with community service providers, service organizations and institutions which prove beneficial to the maintenance of self-sufficient living.
11. Participate in Metropolitan Ministries’ holiday efforts. Participate in Bridge Builders and other fund raising events when needed.
12. Support the team in other tasks as assigned and attend all team meetings. Meet personal goals and actively contribute to the achievement of the team and organizational targets/goals as stated on the Balanced Scorecard and in the annual plan.
Education and Experience: Bachelor’s degree in Social Work or Human Services field required; Master’s degree preferred. 3-5 years of Case Management experience.
Requires heart for ministry. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Ability to deescalate clients on the edge of verbal or physical violence. Ability to work as part of a team within a multi-disciplinary framework. Demonstrates computer literacy with knowledge of Microsoft Word and Excel. Requires oral and written communication skills and the ability to write reports and conduct and participate in meetings.
Physical Requirements: Must have adequate hearing and speaking ability as to take part in and provide sound oral communication and information. Must be capable of working outdoors in sunlight and higher temperatures on occasion. Must have the physical, emotional, and spiritual stamina to handle job-related issues and stress. Must be able to lift 20 lbs or more.
Other: Must demonstrate legal authorization to work in the United States. Must pass required background pre-employment screening. Must be able to communicate effectively in English.