Job Title: Emergency Shelter Case Manager
Department: Case Management
Reports To: Program Supervisor Of Case Management
Job Functions: The Case Manager Provides In-Office And Mobile Case Management Services; Evaluates And Assesses Immediate Needs; Coaches Clients In The Development Of Self-Sufficiency Plans; Functions As A Liaison Between Clients, Community Service Providers And Program Component Staff. In Addition, The Case Manager Connects Families With Services And Refers First Hug And Other Services For Families.
1. Provide Case Management services to Emergency Shelter families, developing a treatment plan (Case plan), coordinating all services for families, and directing clients to other areas of assistance.
2. Participate in weekly staff and group meetings. Organize and lead meetings for family related decision making.
3. Maintains client case notes, history, and data, utilizing best practices to keep client information confidential according to the Code of Ethics.
4. Maintain accurate client information at program entry as well as at exit to meet the contractual expectations of the Emergency Shelter Program.
5. Maintain professional boundaries.
6. Coordinate with all Metropolitan Ministries programs staff to ensure each service will be utilized to best meet the needs of the family. Incorporate all staff in follow-through of service utilization.
7. Work closely with community partners to develop plans for assisting with specific family needs. Provide training opportunities for staff and community providers on Emergency Shelter services.
8. Maintain minimum weekly contact with Families to track program progress.
9. Develop and implement group learning opportunities for Families and their children.
10. Respond to emergency situations related to assigned families and provide any information or services to support overnight team members.
11. Maintain all Emergency Shelter forms and documents needed for working with Emergency Shelter families.
12. Visit and meet with community service providers, service organizations and institutions which prove beneficial to the maintenance of self-sufficiency.
13. Assist with client room inspections when assistance is needed from the CLA team.
14. Meet personal goals and actively contributes to the achievement of departmental and organizational goals.
15. Support team in other tasks as assigned. Attend all required staff meetings and on-going trainings.
16. Support the holiday tent operations as directed. Support the team in other tasks as assigned.
Education and Experience: A minimum of a Bachelor’s degree in the human services field and two years of work experience. Equivalent combination of education and experience will be considered. Must be knowledgeable about homeless issues, with experience working with individuals with mental health/substance abuse issues and/or be willing to seek continuing education related to the homeless population with opportunities for certification or licensure.
Skill Requirements: Bilingual (Spanish) required. Must be able to work within a multi-disciplinary team framework; strong interpersonal skills; strong oral and written communications skills; dependability; demonstrates maturity and sensitivity to cultural and individual differences in clients served; ability to handle job related matters in a professional, diplomatic, and confidential manner; willing to work with minimal supervision, yet be able to accept direction; well organized and detail oriented.
Requires heart for ministry and comfort working with poor and homeless families and individuals. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Knowledge of community resources available to homeless population. Must demonstrate maturity and sensitivity to issues of faith, culture, and other sources of diversity. Ability to work as part of a team within a multi-disciplinary framework.
Ability to offer services where homeless families are staying (car, tent, motels, and housing not fit for habitation). Ability to deescalate clients on the edge of verbal or physical violence. Ability to work as part of a team within a multi-disciplinary framework. Demonstrates computer literacy with knowledge of Microsoft Word and Excel. Requires oral and written communication skills and the ability to write reports and conduct and participate in meetings.
Physical Requirements: Hearing and speaking ability, which allows for effective oral communication; physical and emotional stamina to effectively handle job related issues and stress.