This position will manage and supervise a department consisting of fire alarm, sprinkler, and general product inspection/service technicians. This is a fast-paced position that requires constant customer & technician follow-up and communication.

Responsibilities:

• Supervise the day-to-day operation of the inspection department.
• On-time inspections & delivery of inspection reporting.
• Customer satisfaction.
• Perform administrative functions such as reviewing and writing reports, approving time, enforcing rules, and making decisions about the purchase of materials or services.
• Work with Service Trade (scheduling/invoicing software) to efficiently schedule inspections and create invoices in a timely and accurate manner.

Qualifications:

• Service department management experience preferred.
• Experience in the life safety industry preferred (Fire Alarm Systems, Fire Sprinkler Systems, Fire Extinguishers, or Hood Systems).
• Thorough understanding of, workflow processes, service operation metrics and customer follow-up.
• Excellent computer skills.
• Demonstrate ability to motivate and direct others.
• Familiar with NFPA standards, local codes.
• Communication – Ability to be concise, clear and direct in both written and verbal communication.
• Job Prioritization – Identify the top priority and adjust accordingly by rescheduling and communicating with customer, sales rep and technician.
• Task Oriented – Ability to manage and follow through with multiple ongoing tasks at one time.
• Time Management – Managing one’s own time and the time of others.

Benefits:

• Competitive Pay
• Medical, Dental & Vision Insurance.
• 401(k) with a Company Match.
• Voluntary Short & Long-Term Disability Insurance.
• Voluntary Life Insurance.
• Paid Leave
• 8 Paid Holidays

The Hiller Companies, Inc. is an Equal Opportunity Employer, ADA Compliant and a drug free work place.