Reporting to the Help Desk Supervisor, the Lead Computer Technical Specialist provides support for the Institution’s workstation, mobile devices, and application delivery in a Mac, and Windows environment. This is a highly technical support role which requires technical expertise, high responsiveness and a passionate commitment to customer service. Responsibilities may include functional or technical supervision of lower level professional, technical or clerical positions. The Lead Computer Technical Specialist will act as a level 3 technical support for the help desk, …

Reporting to the Help Desk Supervisor, the Jr Computer Technical Specialist provides primarily phone support for the Institution’s workstation, mobile devices, and application delivery in a Mac, and Windows environment. This is an entry-level support position providing first level support to staff, faculty, and students. Responsibilities may include answering the phone, creating work orders, and providing basic technical assistance to customers through diagnostic tests and remote access to their computers. Critical to this position is a focus on customer service, …